Refund Policy

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Due to the personalized nature of our sleep consulting services, all payments are final once your individualized sleep plan has been prepared and sent to you.

By submitting payment and completing your intake information, you authorize Lullaby & Me Sleep Consulting to begin reviewing your child’s sleep history and preparing your customized sleep plan.

Once the sleep plan has been delivered, no refunds, cancellations, credits, or partial refunds will be issued, including in situations where:

• You choose not to implement the sleep plan;
• You discontinue the program before the consulting period has ended;
• Your child’s sleep does not improve as quickly as expected;
• You are unable to complete the recommended strategies; or
• You decide that sleep consulting is no longer a good fit for your family.

Sleep outcomes vary based on the child, family circumstances, consistency of implementation, developmental factors, health considerations, and other circumstances outside the control of Lullaby & Me Sleep Consulting. Therefore, specific results cannot be guaranteed.

If you experience an issue accessing your sleep plan or purchased consulting services, please contact Lullaby & Me Sleep Consulting so we can assist you.

By purchasing a sleep consulting package, you acknowledge and agree to this Refund Policy.

Lullaby & Me Sleep Consulting respects the privacy of the families we work with and is committed to protecting the personal information you provide to us.

When you purchase our services, complete an intake form, communicate with a sleep consultant, or otherwise interact with Lullaby & Me Sleep Consulting, we may collect information including:

• Parent or guardian name and contact information;
• Child’s name, age, and date of birth;
• Sleep schedules and sleep history;
• Feeding information;
• Medical, developmental, behavioral, or health-related information that you voluntarily provide;
• Family routines and household information relevant to sleep consulting;
• Communications between you and your sleep consultant;
• Payment and transaction information; and
• Other information you voluntarily provide in connection with your consultation.

Information collected through our intake forms and consulting services is used primarily to:

• Evaluate your child’s current sleep habits and needs;
• Prepare an individualized sleep plan;
• Provide sleep consulting and follow-up support;
• Communicate with you regarding your services;
• Process purchases and maintain appropriate business records;
• Improve our services; and
• Comply with applicable legal requirements.

We do not sell your personal information or your child’s personal information to third parties.

Because sleep consulting may involve information about a child’s health, development, feeding, medications, routines, or other sensitive matters, we take reasonable steps to safeguard the information families provide to us.

Our intake and information-handling systems are selected and managed with the goal of protecting the confidentiality and security of sensitive client information.

Where HIPAA applies to Lullaby & Me Sleep Consulting or to a service provider acting on our behalf, protected health information will be handled using safeguards intended to comply with applicable HIPAA privacy and security requirements.

Please note that HIPAA does not apply to every business that collects health-related information. Whether HIPAA applies depends on the nature of the organization and services involved.

Information submitted through our client intake forms is treated as confidential and is used for the purpose of evaluating your family’s sleep needs and providing the services you have purchased.

We use administrative and technical safeguards designed to protect information transmitted and stored through our intake system. Access to client intake information is limited to individuals who reasonably need the information to provide or administer your services.

We may share information only when reasonably necessary to:

• Provide or administer your consulting services;
• Work with trusted service providers that help operate our business;
• Process payments;
• Maintain our website, scheduling, communication, or client-management systems;
• Comply with applicable laws, legal processes, or governmental requests; or
• Protect the rights, safety, or property of Lullaby & Me Sleep Consulting, our clients, or others.

Service providers are expected to maintain appropriate confidentiality and security protections for information entrusted to them.

Information shared with your sleep consultant during your consultation or support period will be treated as confidential and will not be publicly disclosed without your permission except where disclosure is required by law or reasonably necessary to protect someone from an immediate safety concern.

Testimonials, photographs, names, screenshots, or other identifying client information will not be used for marketing purposes without permission.

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Our services are purchased and managed by parents or legal guardians. Information regarding children is collected from their parent or legal guardian for the purpose of providing sleep consulting services.

By submitting information regarding a child, you represent that you are the child's parent, legal guardian, or otherwise authorized to provide that information.

You may contact us to request that we update or correct personal information associated with your account or consulting services.

Certain information may need to be retained for legitimate business, legal, tax, recordkeeping, dispute-resolution, or regulatory purposes.

Lullaby & Me Sleep Consulting provides educational sleep consulting services and does not provide medical diagnosis, medical treatment, or emergency medical care.

Information provided through our services is not intended to replace advice from your child's pediatrician or another qualified healthcare professional. Parents and guardians should consult their child's healthcare provider regarding medical concerns or before making changes that could affect a child's health or medical care.

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

The version posted on our website at the time of use will govern your use of our services.